FAQ

Do you ship to my city and location?

  • For a superlative customer experience, we decided to deliver each product personally. We delivery our accessories to most cities in India. You can check if your city is on our delivery network by entering your pincode at the time of placing the order. Our furniture items are currently delivered to the NCR, Ambala, Chandigarh. We are coming to other cities very soon and will keep you posted.
  • Our customized furniture orders can be delivered anywhere nationally. To know more about how you can place custom orders please email info@bentchair.com

What is the estimated delivery time?

  • Products are typically dispatched within a day of order confirmation.
  • All the products are transported and delivered using the Bent Chair delivery network.
  • While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry.
  •  Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
  • For pre-orders, the estimated delivery time is 12 – 15 days starting from the day of shipping. The day of shipping is indicated on your product page at the time of order.
  • Please note that we will NOT be able to ship pre-orders earlier than the indicated time.
  • For furniture items the estimated delivery time is 3-4 weeks

Are there any shipping charges or any additional hidden charges?

  • No, shipments are free of charge. Any additional charges like Octroi, entry taxes are paid for by the sellers. When you enter a pin-code in the address field while ordering a product, the system will indicate whether we ship to your pin-code or not.

How do I track my order?

  • We try our best to deliver your product before you can even think ‘Where is it now?’  The product should reach you well within 10 days of your order (or 10 days of the promised shipment date in the case of pre-orders). In a few cases however, we take closer to our promised 12 – 15 days for delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) email us at care@bentchair.com.

   You can also track your order at : Click here

What should I check when the product is delivered to me?

Please check for all the following items when the product is delivered to you:

  • Please check on all external surfaces across the product for any breakages, For all products that involve assembly.
  • Please ensure that the delivery team For all products that require wall installation, kindly decide prior to the delivery For all products kept on the floor, ensure that the product stands steady and For all seating products, kindly sit on the item to ensure that the structure is Currently we make sure that the internal areas of storage products are well Wood has natural qualities such as differing grain patterns, minimal stain cracks, chip-offs, unfinished patches, or borer / insect infestations assembles the product so you are sure that all nuts and bolts are present and they fit well team’s visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product.
  • Please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home straight. In case there is an uneven leg (less than 5 mm difference), then our team will install bushes at the foot of that leg to balance the product better; in case the uneven leg is more than 5 mm, then we will take the item back to provide a replacement (or a repair) based on extent of change needed stable with your weight on it finished to not have any loose pieces / splinters to hurt your arms; however the extent of polish of internal areas may not match with the extent of polish on external areas differences and small knots – small knots which structurally don’t impact the product will be fully filled with putty and polished to make sure that they don’t hamper the product; knots that alter structural stability of the product would be  Hard wood products may expand a small extent during the summer months rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products because of which some drawers may get stuck!
  • There is nothing to worry on this front – if you give a call to our customer care team, our after-sales service team will come and minimize the expansion effect by sanding (using sand paper) on the sides of the product.
  • Once the product is delivered and our delivery team leaves your location, we will be able to only honor manufacturing defects and other fair usage breakages as described by the warranty policy.

What if I have received a damaged product?

  • We work with sellers who have highly specialized quality control measures that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question),please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please write to us at info@bentchair.com. Our team will assess the damage and revert within 1-2 days with a solution. We will either replace the piece or take any other corrective measure to solve the problem. If you would like to return the product please fill our return and refund form:

Can I cancel the order?

  • Yes. However there are certain products you cannot cancel.

This includes, but is not limited to:

  • All fabric sofas
  •  All leather sofas
  • All leatherette sofas
  • All L shaped sofas
  • All modular sofas
  • All products that are made-to- order ( i.e. specifically designed as per Customer specifications)

When can I cancel my order?

  • You can cancel your order, or items in your order at any point before it is shipped.

What if I received the order and want to cancel it afterward?

  • Please note in the event you’ve already received the order and you wish to cancel it, BentChair will treat such cancellations as Returns. In order to process a return please submit the form mentioned in the return policy.

RETURN POLICY FOR PRODUCTS

We take great pride in all the designs we create, and curate. However, we completely understand if there are reasons that the product needs to be returned. Our return policy is listed in detail here:Read More

In oder to process a return please submit this form:Return Form

 

REFUNDS

The order amount will be credited to you within 10-days from the day of initiating the refund. In case of returns, the refund will be initiated once the returned product is reviewed and inspected by our team.
If a Product is returned under our Return Policy, the value of such product, as originally paid by you will be refunded to you. Refund will be processed based on the mode of payment and Bent Chair or the approved payment gateway will credit your refunds directly into your debit/credit card or online account.
If you opted for Cash on Delivery, the order amount will be credited to your bank account via NEFT.

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